1. Scope
This policy applies only to physical products such as printed books, printed study materials, or physical course-related kits sold via onlinemim.com. Digital content, like PDFs, videos, or online course access, is excluded.
2. Order Processing
Physical orders are processed within 2 business days (excluding Sundays and public holidays).
Once dispatched, you will receive a confirmation email with a tracking number.
3. Shipping Methods & Delivery Times
Domestic (Within India):
Estimated delivery: 4–7 business days, depending on the shipping partner and your location.
Courier: We use reliable services like India Post or private couriers (e.g., Blue Dart, FedEx).
Rates may vary based on your region and weight of the package.
4. International Shipping
Currently not available. We may offer it in the future—watch this space.
5. Order Tracking
Track your order using the link sent to your registered email or via our portal.
6. Damaged or Missing Items
If items are damaged or missing, contact us within 48 hours of delivery. Please include:
Order number
Photo(s) of the damage or missing items
We will review and offer either a replacement or refund at our discretion.
7. Delays
Delivery may be impacted due to unforeseen factors (weather, courier delays, holidays). We are not liable for such delays but will assist you as best we can.
8. Contact Us
For shipping-related inquiries, email mathsmim@gmail.com or call +91-9915411001 during business hours (Mon–Sun, 8 am–8 pm IST).